Frequently Asked Questions
General questions about creations: ㅤ
ㅤ
Where are the creations made?
All creations are made in my workshop in Saint-Germain-en-Laye, in the 78, near Paris.
Can I wash my bookmark or book cover?
No for bookmarks! If your bookmark is dog-eared, you can lightly iron it with a soft iron.
No for bookmarks! If your bookmark is dog-eared, you can lightly iron it with a soft iron.
Regarding book covers, I recommend washing them cold by hand or on the delicate cycle of your washing machine (0 degrees, spin at 400 rpm max). Wash them alone and in a net bag with wool detergent. Dry flat only. Do not tumble dry. Iron with a thick terry towel and a low iron. DO NOT IRON THE BUTTON.
ㅤㅤ
May I know where you buy your fabrics?
I don't share my suppliers because this information is an integral part of my work. Designing collections and finding beautiful, high-quality fabrics takes hours of work.
ㅤ
Delivery, exchange and refund:
What are the delivery times?
Delivery times vary as each creation is made to order. Delivery times depend on the order flow during the period. During collection launch periods, it can take up to three weeks. During non-launch periods, it can take up to 7 business days for bookmarks, 10 business days for covers, 10 business days for sets, and up to 20 days for patchwork covers.
However, do not hesitate to write me a little note if your order is for a gift, I will try to do it as quickly as possible.
However, do not hesitate to write me a little note if your order is for a gift, I will try to do it as quickly as possible.
ㅤㅤ
Since January 1st, I am gradually moving from creation to order to physical stock, meaning that when you place an order, shipping will be much faster because all the creations will be in stock. Do not hesitate to write to me to find out if the creation you wish to order is in stock or not.
ㅤㅤ
I have not received a confirmation or tracking number after placing my order, what should I do?
Check your spam folder. However, if you haven't received a confirmation or tracking number even though your order has been shipped, feel free to drop me a line on Instagram or by email at desfilsetdesmots@yahoo.com
Check your spam folder. However, if you haven't received a confirmation or tracking number even though your order has been shipped, feel free to drop me a line on Instagram or by email at desfilsetdesmots@yahoo.com
ㅤㅤ
ㅤCan I make an exchange?
Yes! Write to me at desfilsetdesmots@yahoo.com
Return shipping costs will be your responsibility.
ㅤ
I would like to return my order. Is this possible? What are the return procedures? It's possible! Email me at desfilsetdesmots@yahoo.com
Return shipping costs are your responsibility. You will be refunded within 14 days.